2. What resolution should my file be in?
We only accept 300dpi files and NOTHING less!

3. What type of files can I send to Urban Dreams Design Studio?
We would prefer you to send .PDF or .EPS files with embeded or outlined fonts. These files are much easier to handle and will likely speed up your turnaround. You may also send .TIF, .JPEG and .PNG Files.

4. Can the colors be guaranteed?
Your screen resolution doesn't accurately reflect your image(s) resolution because monitor displays usually have about 72dpi to 116dpi. We suggest using a cmyk color chart.

5. Why does the final print job look different from how it looked on my monitor?
When viewing artwork on a monitor you are viewing in RGB which is Red / Green / Blue gamut. Printing is done in CMYK - Cyan / Magenta / Yellow / Black. Please prepare your files in CMYK mode in your photo editor to get a better understanding of setting up your colors.

6. Can I print using CMYK and match a PMS color?
Usually it is not a good idea because PMS color match books use a different color formula to produce ink therefore the color cannot be exact.

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2. Are rush services available and if so, is there an additional fee?
Yes, we do offer rush printing services and yes, there are additional fees. Please give us a call to get a quote for all rush jobs. Or, you may fill out a quote request form, specifying the required in-hand date your job is needed by.

3. Can I place an order by phone or by email?
Ordering online is highly recommended, except for custom orders. If you like, you may certainly call us at 866.774-3345 to speak to a salesperson directly. We will be happy to assist you.

4. Can I pay when I receive my order?
No, all payments are due when orders are processed and prior to beginning the printing proecess.

5. Can I pick up the order?
No. All orders are shipped from our facilities. To keep in line with our production schedules, there may be times when we re-route jobs to one of our other facilities to get your job done on time. Regardless of where your order is shipping from, it will not increase the cost of your job.

6. Can I make changes to my order?
If the print job has not been started it may be possible to cancel the order. The order will need to be cancelled by the same business day to avoid receiving a cancellation fee.

2. What are your hours of operation?
We are open M-F from 8:30AM-6PM EST and on Saturday from 10AM-3PM. You may reach us, via email, 24 hours a day.

3.How long have you been in business?
We have been in business since the December 2000

4. What is your return policy?
Since each order is unique to each customer it has no re-sale value, therefore All Sales Are Final. If we verify that we made an error on our end, we will re-print the order. No Refunds or Credit.
Customer must notify Urban Dreams within 6 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive a replacement the customer must return 100% of the received product within 15 days (at their own expense) from the time when the delivery was received.
All new charges related to expediting printing (Rush Printing or Shipping) are NON REFUNDABLE, including those orders that are returned for any reason.

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2. What if I submit my files in RGB?
All artwork is required to be submitted in CMYK mode. All RGB artwork will be converted to CMYK, which will cause a color shift. We suggest you create your file in CMYK from the beginning. This way you will have a better idea of the type of color you can expect.

3. Can I submit multiple files in one document?
To prevent delays in your order, we suggest each side of your job be on a separate file.  For example, buttercupfront.pdf and buttercupback.pdf.

4. Do I need to impose my business cards 8-up or 10-up, if they will be printed more than 1 to a sheet?
No, send us just a single layout of your job unimposed

5. How should I set up my SPOT UV files?
When creating a SPOT UV file, your must include a SPOT UV template file along with the CMYK color printing file. The SPOT UV template file is used to show where the UV will be placed. IMPORTANT: Use black to indicate where you would like the UV placed and white to indicate where there should be no UV. Give us a call if you need further assistance.

6. Can I resize my 72dpi image to 300dpi?
You can not increase your resolution for a design that has been created in low resolution. The output will be blurry and grainy. The only thing you can do, is to re-design your file in the correct resolution from the outset. We will not be held responsible for incorrect image resolution.

6. Do you have templates to assist me with setting up my files?
Yes we do. You may go to the templates page to retrieve your templates.

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2. How long does shipping take?
All shipping prices during the order process, is based on UPS Ground rates. If you need expedited shipping, please contact us to find out additional shipping rates for UPS 3 Day Select, 2nd Day Air and Overnight rates. After your approval, we will charge your credit card for the additional rates.

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